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IT / Network Support, Software, Web & Telecoms Professionals Higher (Level 4) Apprenticeship

An apprenticeship offers you the chance to earn a wage while you are employed and learning the practical skills required for the job. Once employment is secured you will be trained and given the opportunity to develop your IT skills. This course requires you to work and attend college on a weekly basis where you will be taught in a classroom situation.


  • Course details, fees and dates

    How long is the course? TBC

    Examining Body Edexcel

    Is an interview required? Yes

  • Who is this course for?

    The apprenticeship is targeted at those over 18 years of age who would like the opportunity to pursue a technical career as well as gaining a formal qualification. The apprenticeship recognises that employment in the IT sector involves a diverse range of functions, tasks and activities, such as communicating with customers in writing, dealing with problems or queries and ensuring that the service provided is consistent and to the highest standard. These functions, tasks and activities are constantly developing and changing and so the apprenticeship is suitable for candidates who have an interest in pursuing a career in an IT Support role or who are already working in an IT support environment.

    You will need to be conscientious, mature, reliable, self-motivated, committed and enthusiastic. Apprenticeships are very popular and you will need to be sure that you are ready to begin your career. Any full time employment is challenging, however, an apprenticeship carries the extra demands of gaining your qualifications and being willing to continually learn new things and update your skills.

  • Am I qualified to join the course?

    This Apprenticeship requires 4 GCSEs at grade C or above, which must include English and Maths. An appropriate ICT qualification is also required such as the BTEC Subsidiary or Extended Diploma. Applicants without formal qualifications may be considered if they have relevant work experience and have the ability to work at an advanced level.

    You will need to have good ‘people skills’ and be a good communicator as well as technical skills and knowledge.

  • What will the course cover?

    In order to achieve the higher apprenticeship you will be required to complete a Level 4 Diploma in Professional Competence for IT, Web and Software Professionals qualification, the Higher National Certificate in IT (HNC) as well as Functional Skills in English, Maths and ICT at level 2 if required. This course requires you to attend college once a week and undertake independent study for approximately 12 hours per week. This means you should be ready to commit to a total of 21 hours of study per week as well as working in an ICT environment for a minimum of 30 hours per week.

  • What will I be able to do as a result of the course?
    • You should be able to take 1st and 2nd line support calls
    • You should be able to log customer details accurately
    • You should be able to offer 1st line support by appropriate means
    • You should be able to solve complex IT problems
    • You should be able to install a wide range of hardware and software
    • You should be able be aware of Health and Safety issues related to your occupational area
    • You should have knowledge of employment law
  • How will I be taught?

    You will be given the necessary on the job training by your employer to cover the organisation’s specific operational needs and you will be required to attend training sessions as necessary. You will attend college one day a week. Your lessons will involve formal teaching using a variety of methods such as interactive smart boards, PCs, recorded professional discussions and group work. You will be expected to take notes by using appropriate means and meet all assignment deadlines. Functional skill lessons are also scheduled to take place for those who need to attend.

  • How will I know I am progressing and how is the course assessed?

    You will be allocated an assessor whose role it is to evaluate your competency. When your assessor is satisfied that you have met all of the requirements for a unit, they will confirm this by completing an online evidence record sheet, to show that the assessment is complete. The assessor will visit you in your workplace on a monthly basis.

  • Will I have chance to get my own views across?

    You will have constant contact with your assessor throughout the course. In addition, quarterly reviews with your assessor and workplace supervisor will give you the opportunity to provide feedback on any aspect of the course. At the end of the course you will have the opportunity to evaluate your course by completing a questionnaire.

  • What can the course lead to?

    You could progress onto other IT qualifications at undergraduate level. Alternatively you can continue to progress in the IT industry

  • How long is this course?

    This course is between 2 – 2.5 years long.

  • How do I apply?

    Applicants should complete and return an application form, which should include an up to date reference after which an interview can be arranged. As this is a roll-on roll-off course, interviews take place throughout the year, including over the summer period. If you would like to apply or just make some initial enquiries please contact Training Solutions on 02086078306. trainingsolutionsutc.ac.uk .

To Apply or Enquire

If you are interested in applying please fill out an application form. If you require more information please do not hesitate in sending us your queries via our enquiry form. We will endeavour to get back to you as soon as possible.

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